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We enjoy working with our customers each and every day.  We thank everyone for the business, and for your feedback! We wouldn't be the longest-running Toyota store in the country without you!
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Posted 135 days ago.
My 2017 Tacoma had a front-end...
My 2017 Tacoma had a front-end shimmy. I brought it in 9 July and was told the tires were worn. I replaced the tires and wheels with 2019 Tacoma 'take-offs' (genuine Toyota parts) and still had a shimmy. I brought the truck back to Krause on 2 September. Your service dept said two (new) tires were bad due to high numbers on roadforce balancing. The two LEFT tires were good, the two RIGHT tires were out of Toyota specifications. I guess it did not occur to your techs to swap the left-rear wheel with the right-front (putting both 'good' wheels in front), test drive, and see if the shimmy went away. The morning after your techs finished with it, I put the truck on jack stands in my driveway and swapped the wheels to put both good ones in front. It cured the shimmy --something your techs could have, and should have done. I will have another auto shop check the balance on what are now the rear wheels. I'm unimpressed with Krause service dept at this point and will look at shifting my future service work to Freedom Toyota in Hamburg.
ROBIN D, MERTZTOWN, PA, Service Customer
September 11, 2019
- + Disclaimers