TL;DR I interacted with many dealerships searching for a very particular car and Krause provided an exceptional experience during every phase of the buying process.
Going into further detail, I began shopping for a GR Corolla at the beginning of February, and I was unwilling to settle for any other than a Blue Flame Circuit Edition. I was also insistent on getting it at MSRP. Recognizing this for the Herculean task it was, I began contacting dealerships that had it with cautious optimism while bracing myself to expect some tough negotiating ahead. Every dealership that actually had the car allocated or in stock at the time was quite shameless about marking it up significantly, claiming it's just how the market is and how impossible it would be for me to get it otherwise. There were a few, such a Koch 33 Toyota in Easton, that fulfilled my worst nightmares of what a car buying experience could be, making me feel belittled and audacious for thinking I had a chance of obtaining the vehicle for a reasonable price.
When it became clear that I would have no luck with the current lot of allocations, I decided to hold out to see what might come of the next phase of allocations, so I started getting in touch with many dealerships within a 300 mile radius to see what might be able to be done. Krause Toyota was one of those dealerships, and though they didn't have the car allocated to them at the time, they assured me that I was on their list and would be in touch as soon as anything changed. I immediately got a good feeling about the place thanks to Chad, my sales person, and it quickly rose to the top of my list of preferred dealerships to work with. It also helped that they are local to me and are a smaller operation than some, which I like.
Months passed and after having similar experiences with most dealerships, I had nearly given up hope of obtaining the GR Corolla I had become set on, to the point where I nearly caved on a marked up car at Koch 33. It was at this time that I received an email from Chad at Krause where he let me know of an allocation and would sell the car to me at MSRP. This was the easiest decision I made during the whole process, and Chad continued to stay in touch with me and was able to go into great detail on the progress of the car while it was in transit. He also acquiesced to my extra requests, like making sure a front license plate frame was not mounted on it, and answered all of my questions along the way. They didn't even put a dealership decal on it, which was appreciated!
Pickup day went as smooth as could be as well. I knew exactly what to expect thanks to Chad, and Jason in finance was also very nice to work with and transparent about all of the options. I never felt like he was trying to sell extra packages to me for the sake of making an extra buck, and I felt well-informed thanks to some of his honest recommendations.
This has been a long review, but I wanted to have the chance to go into detail about a long process that ended well. As I said, Krause was excellent to work with and they've earned my loyalty. I can't recommend them enough!